This privacy policy applies to all services on the Khela8 platform. For any questions about your data, contact us at [email protected].
1 What Information We Collect
Various types of information are collected when you create and use your Khela8 account. This information is used solely to provide services and ensure security.
| Data Type | Example | Purpose |
|---|---|---|
| Identity | Full name, date of birth, NID number | Verify |
| Contact | Mobile number, email | Security |
| Financial | Payment Account Details | Transactions |
| Activity | Bet history, login timestamps | Service Improvement |
| Technical | IP address, device information | Security |
We only collect the information genuinely needed to provide our services. We do not request unnecessary personal data.
2 How Your Information Is Used
Khela8 uses the data it collects for the following purposes:
- Account verification and identity confirmation.
- Operating betting and gaming services.
- Processing payments and withdrawals.
- Preventing fraud and money laundering.
- Providing support and customer service.
- Meeting legal and regulatory obligations.
- Improving the platform experience.
Your personal information is never shared with third parties for marketing or advertising purposes. Khela8 may use your email or mobile number to send its own promotional messages, but you can opt out at any time.
3 Data Retention & Duration
Khela8 stores user data on secure servers. All information is retained for as long as your account remains active.
Even after your account is closed or deleted, certain information may be retained for a defined period (typically 5 years) to meet legal requirements. After that period, the data is permanently deleted.
- Transaction records: up to 5 years (for legal reasons).
- Login logs and activity: up to 1 year.
- Cookie data: until the session ends or up to 1 year.
- Support chat history: retained for up to 2 years.
4 Cookies & Tracking Technologies
Khela8 uses cookies to keep its website and app running properly. Cookies are small data files stored in your browser.
- Essential Cookies: Essential for maintaining your login session and security. Cannot be disabled.
- Functional Cookies: Remembers your preferences (language, theme). Disabling these may limit certain features.
- Analytics Cookies: Used to understand how the platform is being used. Not linked to any individual.
You can manage cookies through your browser settings, though disabling certain cookies may affect how some features on the site work.
5 Sharing Information with Third Parties
Khela8 shares data with third parties only in limited circumstances and strictly on a need-to-know basis:
- Payment Provider: Only the information necessary to process transactions is shared with payment providers.
- Identity Verification Services: Information required for KYC is shared with authorised verification services.
- Legal Authorities: Shared with regulatory authorities when required by court order or legal obligation.
Outside of the above circumstances, Khela8 does not share your information with any third party. Your data is never sold.
6 Technical Data Protection Measures
Khela8 uses several technical measures to keep your information secure:
- SSL/TLS encryption – all data transfers are secured.
- Two-factor authentication (2FA) – an extra layer of login security.
- Firewall and intrusion detection systems.
- Regular security audits and penetration testing.
- Strict access controls — only authorized personnel can view your information.
- Automated detection of suspicious activity.
7 Your Rights
As a Khela8 account holder, you have certain rights over your own data:
Right to Access
You can contact support to request a copy of the personal data we hold about you.
Right to Rectification
You can request corrections if any of your information is inaccurate. Some details can be updated directly through your account settings.
Right to Erasure
Upon an account deletion request, all data will be removed except where retention is required by law.
Right to Object to Processing
You have the right to object to your data being used for marketing or personalised services.
To exercise any of the rights listed above, [email protected]email us or reach out via live chat.
8 Protection of Minors' Data
Khela8 does not accept registrations from anyone under 18. Should we become aware that a minor's data has been collected inadvertently, the account will be closed immediately and the associated data deleted.
9 Policy Updates
Khela8 may update this privacy policy when needed. For any significant changes, you will be notified in advance via your registered email or mobile number.
Continued use of the platform after a policy update will be considered acceptance of the revised policy. If you do not agree with the changes, you have the option to close your account.
10 Contact & Complaints
If you have any questions or concerns about your data privacy, don't hesitate to reach out. Khela8's data protection team will respond as promptly as possible.
- Email: [email protected]
- Live Chat: Chat button on the right side of the website (24/7)
Data-related complaints typically receive an initial response within 72 hours. Complex cases may take longer, but you will receive status updates throughout.
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